At Hostonik, we aim to provide fair and transparent refund terms. Refund eligibility varies based on the type of service purchased. All refund requests must be submitted through our support system.
Hosting Services: Eligible for a full refund if requested within the first 7 days of service activation. Refunds are not provided after the 7-day period or for partial usage.
Domain Services: Domain purchases, renewals, and transfers are non-refundable once the order has been processed by the registrar, as these are third-party controlled.
Custom Development & Digital Services: Once a project has started, refunds are issued only if no significant work has been completed. After delivery or deployment, no refunds will be provided.
Service Renewals: Renewals are non-refundable. Customers must cancel services at least 48 hours before renewal to avoid being charged.
Promotional Offers: Services purchased under discounts, coupons, or special promotional rates are not eligible for refunds.